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FAQs

To track the progress of your order, please provide us with your order number or the recipient's name.

If you have just placed an order or noticed an error in your order information, don't panic. Just let us know what you need to change. We support modifications to size and delivery address. If the order has not been customized yet, you can change it to other equivalent products for customization.

Here’s a revised and smoother version of the text:

  1. If you wish to modify an existing product in our store, please save a screenshot of the product and share it with us. You can discuss your customizations using this image in our subsequent conversations.
  2. If you are creating a custom design from scratch, please provide a detailed description of your ideas. Our customer service team will assess the complexity of the customization and provide you with a quotation accordingly.

If you are not satisfied with the product, or if it is defective, faded, or damaged, please contact us to arrange a return or exchange.

If you have any other questions about our website, feel free to explore our social media, blog, and policies to gain a deeper understanding of our offerings.

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